Best advice I’ve readYou would think that a service manager would be the one to talk to but that is usually not the case. They come and go pretty frequently around dealerships and quite often they are paper pushers who never worked on cars at all. Quite often they start out as service advisors writing up work orders. I had one who started with the company sweeping floors and thought he had it made when he worked his way up to service manager. Six months later he was looking for a job. The few good technicians I have known who accepted the position as service manager quit after a few months and either went back on the line working on cars or went to a new dealership. This has been the case through 4 different dealerships I have worked for. Service managers are the last people I would ask for advice on buying a used vehicle. Talk to an experienced line tech.