Before I discovered ODT, AO was my go to store. Great selection, reasonable prices, ample inventory. Beautiful store. Nicely stocked. But not the best service. And I bought a lot there. So much the owner himself used to call me and invite me to special events they held.
Four and a half months ago I took a revolver in for a trigger job and a spring replacement. Even have the springs in the box. David is an excellent gunsmith. Slow. Cranky. Full of himself. Needs a haircut. But an excellent gunsmith.
After 2 months I called and checked in. Got a “your just about up” comment. last month I called again and he told me how backed up (with bigger projects) he was but he’d have it done that week. 4 weeks later still no call.
I came in yesterday and picked it up. David was there and acted perturbed he had to deal with me. Got a “you don’t know how busy we are” excuse. I reminded hi the gun has sat there for 4 months but he said they are “5 months” out. Told me he only had “ I had 5 days vacation in a year”. When I reminded him that “he told me last month it would be ready that week” he said “I had you confused with someone else.” Sure, I guess he had 2 Dan Wesson 38s back there waiting on a trigger job- with the springs in the box.
Everyone is using Covid as an excuse to provide bad service. AO has bad service before Covid…. They don’t care.
Four and a half months ago I took a revolver in for a trigger job and a spring replacement. Even have the springs in the box. David is an excellent gunsmith. Slow. Cranky. Full of himself. Needs a haircut. But an excellent gunsmith.
After 2 months I called and checked in. Got a “your just about up” comment. last month I called again and he told me how backed up (with bigger projects) he was but he’d have it done that week. 4 weeks later still no call.
I came in yesterday and picked it up. David was there and acted perturbed he had to deal with me. Got a “you don’t know how busy we are” excuse. I reminded hi the gun has sat there for 4 months but he said they are “5 months” out. Told me he only had “ I had 5 days vacation in a year”. When I reminded him that “he told me last month it would be ready that week” he said “I had you confused with someone else.” Sure, I guess he had 2 Dan Wesson 38s back there waiting on a trigger job- with the springs in the box.
Everyone is using Covid as an excuse to provide bad service. AO has bad service before Covid…. They don’t care.