From working in the internet field as a tech I can tell you that the equipment they provided so far has been new in the box. They are overnighting me a new modem which I expect will be new in box as well. I worked for a while in the business and I've seen it all. I get what you are saying about those companies reissuing the same broken equipment to new customers.Att sucks. They force people to use their modems. I did some googling. I think they are the only ones that do that. There are fiber modems out there but att says nope. I dont rent equipment anymore. ISP's equipment is never top of the line and they have total control.