I have been a botach customer for years with no problems. Even bought one suppressor, took a while to ship, but it finally did.
I bought a suppressor from them about a month ago and they keep jerking me around about my dealers FFL and SOT. My guys are very good at my dealer and I personally watched them send the info to botach, twice, and called me and told me they sent it again when botach sent the request. The CS person at botach keeps telling me they have not received it, for the past two weeks. I finally got frustrated and did something I make it a point to avoid and got indignant with them through the email and asked for a physical address to to mail to and I would pay to overnight the documents to them and now they wont respond. Next, I called the manufacturer and found out that the suppressor I ordered got stopped mid production and was redesigned a bit to reduce flash for NV use and that may have held up my order. The manufacturer suggested I get with them to make sure they didn't have me slated to get the old one, which will never be available. I cant get anything from botach and Im unsure what to do. They never charged me but state there is a 50% restocking fee if I cancel a NFA order.
Thoughts, suggestions, similar experience?
I bought a suppressor from them about a month ago and they keep jerking me around about my dealers FFL and SOT. My guys are very good at my dealer and I personally watched them send the info to botach, twice, and called me and told me they sent it again when botach sent the request. The CS person at botach keeps telling me they have not received it, for the past two weeks. I finally got frustrated and did something I make it a point to avoid and got indignant with them through the email and asked for a physical address to to mail to and I would pay to overnight the documents to them and now they wont respond. Next, I called the manufacturer and found out that the suppressor I ordered got stopped mid production and was redesigned a bit to reduce flash for NV use and that may have held up my order. The manufacturer suggested I get with them to make sure they didn't have me slated to get the old one, which will never be available. I cant get anything from botach and Im unsure what to do. They never charged me but state there is a 50% restocking fee if I cancel a NFA order.
Thoughts, suggestions, similar experience?