Six years and thousands of cases ago I purchased a Frankford Arsenal ( American Outdoor Brands ) Quick and Easy Tumbler. I registered it on-line and basically forgot about it. Last month the bowl cracked at the base and it dumped all my walnut media over the work bench. I epoxied the crack, but was leery of it holding, so last week I called them and asked if I could purchase a new bowl . The person on the other end asked my name, I was then told the tumbler had a lifetime warranty and I would receive the new part in a few days. Arrived today and am I'm back to normal operation. One call, fast service, polite real person, no voice response unit sending you off shore, something rare now days...