Smith & Wesson Customer Service

[armory]

I bought an M&P VTAC 9mm on Saturday. Went out and fired off several rounds, and the fiber optic tube flew out of the front sight. Sucks, I know. So I call Smith & Wesson on Tuesday, and they say they'll send me one, no charge. It came in the mail today, Thursday. I hate that it happened, but that's what I call great Customer Service.

 

[scandmx5]

+1 I've had great c/s with them as well.

 

[sovietak474u]

Ive delt with them as well. Super nice people, no BS. They treated me with nothing but respect. I was impressed.

 

[lilred06]

Sounds like Glock and S&W are the way to go lol..customer service goes a long way. another reason century never gets my vote, their CS sucks balls from what I've heard

 

[RIDDLE]

I have many great experiences with them in the past. However the last time I had to deal with them the had me beyond mad. Guess everybody has a bad day.

 

[blazedawg87]

CZ has good CS as well

 

[spamcastle]

Ive had good luck with Century's customer service. When I complained I had a responce within 12 hours. However the shipping system is HORRIBLE. They esimated in would take 2-3 weeks to get me a new handguard screw.

 

[jwhited]

Same thing happened to my Raging Judge with the fiberoptic sight. I called Taurus and they didn't have the part on hand so they had to order it.. Still waiting after about two weeks. :/