Called them about a new Romeo5 that wouldn't work and they sent me a return shipping label to send it back. Sent it to SIG in New Hampshire back on March 15th. Not a word heard back from them. Finally called them 9 weeks later, and they said it hadn't been opened yet. They said they'd just send me another new one. Got a receipt email a little later that day, with no tracking number, or anything. Going on 12 weeks now, no Romeo5, and not a word from Sig.