Ravin R500 Recall

[buttplate]

Fresh update here. I did receive the return label last week. The day I received it I took my bow in its original box to the FedEx drop location. A couple days later I received an email stating that they had received my bow and that when their technician began work on my bow I would receive another email.

I called Ravin CS today just to get a feel for a timeline. Their CS rep said that they would not stare any repairs until May. Again I can't understand Ravin's lack of urgency? Oh well, guess we are closer than two weeks ago!!!!

 

[longhardhunter]

I seen on another site where a fella sent his back. He asked what his options are. They stated they would go over the bow and fix whatever was Needed for the repair and anything that was wrong. New strings and cables etc. he asked if they would buy the bow back or upgrade to the 50x they said no. Repair only. Kinda crappy to me. You have this long drawed out repair process tell people for months not to use the bow it’s dangerous etc. no communication other than that. I would never buy a ravin product because of this. Tenopoint or Excalibur for me. Hope they get you taken care of and you have no more problems or unknown recall issues.

 

[buttplate]

I don't expect Ravin to "give" me anything other than a $3000+ crossbow that is safe to shoot. They required me to return all components of the R500 package that I have. That makes me think there may be more in the works than a simple repair, we will just wait and see. On the other hand, I returned my bow the day I received the RMA# and FedEx label therefore my expectation is that Ravin will expedite the recall resolution in a very timely manner. DO NOT drag this out. If it can't be completed quickly then replace our crossbows, repair the bows returned and sell the R500's as refurbished with notice that they are refurbished to the general hunting public.

 

[JekyllTidesFisher3181]

It’s sad to me that all the folks who own the r500 have been told not to use these bow. These folks have spent thousands on these bows and now have been unable to use them for months. This is unacceptable to me and there should be compensation made to the consumers. Simply saying we will fix it no charge to you is good. That’s what all companies due where there products have failed. The Down side is the consumers are holding on to a ticking time bomb at the moment. If they don’t compensate folks for this then there should be law suits

You are dealing with a product that pushes the boundaries of crossbow technology. There is only so much give and take allowed with a product such as this. Ravin has had very little issues with the majority of their products. Yes, it is inconvenient for those waiting for the solution to this issue, but not dire. To pull the compensation card seems a little ghetto. Compensation for what? Inconvenience? Maybe if you lost a couple fingers and can never bow hunt again I can see the need for compensation, but for inconvenience in the precaution of safety...I think not.

I know you mention Excalibur on another post, this is my personal favorite crossbow. That said, I have had down time due to product flaws from this company as well. Broken limbs, cracked limbs and even optic issues have led to inconvenient wait times and missed hunts. It's just part of the game when using new age technology on a primitive weapons platform such as a crossbow. Cheers