You can also call there toll free Jam hotline
1-800-GOT-JAMD (468-5263) if you can get through to them. I always get the recording, "We are experiencing unusual heavy call volumes to our JAMD gun line. Leave a message and we will call you back in the order in which we receive your message."
Might should take it in to Glock to fix. There is a live round in there. Last thing I want to read is the headline....... Man from Canton has gun explode while trying to unjam an advertised unjammable gun.