Update:
I had to leave a message with their answering service when I initially called them and they returned my call within 30 minutes. The customer service rep I spoke to was great, she said it may take up to 30 days to get my rifle repaired and returned.
They sent me a label to send it back...
I just got a new octagon barrel Henry 22 lever action, I was so excited until I got to shoot it...
The rifle isn't feeding correctly, the bullet nose goes up above the barrel every round and gets wedged in place.
I have to use a knife or something to get the round loose and out of the gun.
This...