lol i was joking
but per your OP you could have tried spelling it for the kid. at a time where the labor force is supposedly short staffed with people not wanting to work are you really going to irritated about an employee TRYING to help you. ignorance cant be blamed if someone is new to...
if anyone in the atlanta/snellville area needs this done on something send me a PM and ill see about getting you in contact with the guy who has the laser (a laserer??)